FAQ's - Manage Profile

Q: I registered on the system and I never received a "Candidate Registration" email?
A: Please check your SPAM / JunkMail folder in your mailbox and confirm with your network administrator that you are able to receive emails from donotreply@erecruit.co.za (Neptune system email address). Many corporate email networks block system email addresses, so it is best to use a private email address to register, e.g. a gmail account  

Q: I received the "Candidate Registration" email, but I am unsure of what to do? 
A: You need to verify your email address. Click on the link in the email you received and then click "Go". Once your email is verified, you can access:
My Applications
Inbox
Job Alerts

Q: I lost my "Candidate Registration" email, but I still need to verify my email address?
A: Sign in to your profile, click "Request verification email" and we will send you another one

Q: I am unable to ‘save’ my online CV information on the system. What could the issue be? 
A: Please check that all required fields are completed correctly. Error messages will appear if information is missing or in the wrong format. If you are attaching documents to your profile, the size must not exceed the maximum allocated size limit (as highlighted below the field). If you are receiving an error message, please log out of your profile and try again. If the problem persists then please try the process on a different browser

Q: I am trying to complete my profile information, but the system states that my ID number already exists:
A: This means that your ID number has already been registered in our system. Please log out of your profile, click on "Sign In", then click on "Reset Password / Email". Enter your email address and security image and SUBMIT. We will send you an email to reset your password or information on how to reset your email address

Q: How do I apply for a position?
A: The first time you want to apply, you first need to register your profile, verify your email, complete all required information in your profile and then Apply for the job. If you want to apply for other positions in future, all you need to do is sign in to your profile, update information if needed and apply. Every time you apply for a job, we will send you an email to confirm that your application has been received.

Q: How can I check if my application has been received successfully? 
A: Please click on My Applications to view a list of all positions you have applied for. Should the position not be listed, then you have not yet applied for the position. Please try again. 

Q: I withdraw my application for a job that I had applied for and I would like to reapply for the position. How can I do this? 
A: Unfortunately you will not be able to reapply for the same position from your profile. Please log a support call with the HR department in order for us to reverse your application status.